A charge nurse hears a patient tearfully telling the visiting spouse, "Please don't let that nurse care for me again! I've never had such a rude nurse! My dressing was ripped off so fast it made me cry!". How should the charge nurse handle this situation?

Approach the patient and say, "You seem very upset. Please tell me what happened."

Make rounds and asks other patients whether they've had problems with the nurse.

Assign a different staff member to care for this patient for the remainder of the day.

Confer with the nurse who has been caring for this patient and state that the patient is dissatisfied with the care received.