A client is upset that the doctor will not increase his pain medication and is now pacing up and down the hall, angrily mumbling to himself. Which nurse will be most successful at de-escalating the client? The nurse who…

Tells the patient their behavior is upsetting the milieu of the unit and asks them to stay in their room

Avoids addressing the behavior, gives PRN pain medication as directed

Listens empathetically to the patient and collaborates with them to manage pain

Calls for the security team to make frequent rounds on the unit