A nurse intervenes when a client attempts to harm herself on the unit. During the interaction, the client slaps the nurse across the face, as a manager, it is important that you:

Assist with follow-up documentation and offer access to counseling.

Offer the nurse immediate education and training in self-defense.

Encourage the nurse to view the incident as a normal part of care.

Provide access to a lawyer so a formal complaint can be filed.