A nurse refuses to care for a patient in the hospital setting because the patient yelled at the nurse during a previous hospitalization. What is the best action for the charge nurse to take while there is short staffing?

Tell the nurse that discriminatory behavior is being exhibited against the patient and reassign the care of the patient to another nurse.

Assess the nurse for unconscious bias and reassign the patient to another nurse.

Suggest to the nurse that it was due to stress of hospitalization and have the nurse take care of the patient.

Have the nurse reflect on their own beliefs and values and the nurse care for the patient.