A staff nurse approaches the lead nurse to request an assignment change. The staff nurse reports difficulty caring for a certain client who is often angry and believes he has communicated needs that have not been met by the nurse. Which action by the lead nurse best exemplifies leadership?

Explore communication techniques with the staff nurse to identify techniques for caring for the client.

Reassign the client to another nurse in order to satisfy the staff nurse and provide the client with a better personality match.

Speak with the staff nurse in order to document all care provided to avoid unnecessary accusations by the client.

Speak with the client to determine what needs are believed to have been communicated but not met.