A staff nurse confronts a nurse manager expressing that she believes the manager’s scheduling decisions are unfair. Which of the following responses by the nurse manager exhibits assertiveness?

I believe I am rightly following our agency’s scheduling policies. Could you elaborate on your concerns?

Why do you think I am being unfair? Your emotions are clouding your judgment.

You shouldn’t make accusations or imply your own shortcomings too.

I’m sorry, I will try to be more fair from now on.

I’m sorry, I will try to be more fair from now on