The nurse is using home telehealth monitoring to manage care for an 80-year-old who is homebound. The client spends most of their time in bed. Two weeks ago, the nurse detected sacral redness. Last week, it was classified as a Stage 1 pressure ulcer. On this visit, the nurse assesses the sacral area using a video camera, comparing it to the previous visit. Upon noting progression, what should the nurse do next?