The practical nurse (PN) hears an older resident of a long-term care facility shouts at an unlicensed assistive personnel (UAP) who shouts back at the resident. Which is the first action the PN should take?

Tell the resident and the UAP that shouting is not permitted.

Enter the room and tell the UAP to leave the room immediately.

Tell both of them to lower their voices in consideration of other residents.

Report the incident and the UAP for further action by the nurse-manager.